Terms of service

1. Agreement

These terms govern your use of the Omoge Commerce Tools AI Customer Support service. By creating an account you accept them. If you do not accept them, do not use the service.

2. Current release

This is an early release. The workspace is provided with sample data for evaluation. Features marked "Coming soon", including Shopify, Amazon and eBay connections, are not available and must not be relied upon. Email and website widget integrations are in different states: the website chat widget can be installed on your own site and will receive real visitor messages, while email forwarding is still in development and is not connected, so replies you approve on that channel are saved in your workspace rather than sent to a customer. Your account, knowledge base and conversation data are stored in our managed cloud database and are private to your account. We may change or withdraw features during this period.

If you install the widget you are responsible for the content of your knowledge base, for telling your website visitors how their messages are handled in your own privacy notice, and for reviewing replies before relying on them. Automatic replies are only sent to visitors when you switch auto-reply on and the assistant's confidence clears the threshold you set; otherwise the message is marked for human review. AI output can be wrong or incomplete and is not legal, medical or financial advice.

3. Plans and billing

The Free plan costs nothing and is available now. Starter at £19 per month and Growth at £49 per month are our intended paid plans, shown in GBP and to be billed monthly in advance. Paid checkout is not active yet: our payment configuration is still being completed, so no card details can currently be entered and no payment can be taken. When paid billing is activated, card payments will be taken by Stripe, our payment processor — you will enter your card details on Stripe's secure checkout and we will never see or store your card number. Prices shown are the amounts Stripe would charge; any tax that applies will be shown at checkout.

Once paid billing is live, subscriptions will renew automatically each month until cancelled, and you will be able to cancel at any time from the billing page in your workspace, which opens Stripe's billing portal; cancellation will take effect at the end of the period you have already paid for and we will not refund part-months unless the law requires it. Your plan in the app is always set from what Stripe confirms, so it can only change once a payment or cancellation has actually gone through. If a payment fails, we may limit or suspend paid features until it is settled. Until activation there are no subscriptions, no renewals and no charges. For any billing question, email support@omogecommercetools.com.

4. Your content

You keep ownership of the knowledge base content and customer messages you add. You confirm you have the right to use that content and to process any personal data it contains.

5. AI output

Draft replies are suggestions produced from the content you supply. They may contain errors. You are responsible for reviewing replies before they are sent, and for any reply sent while auto-reply is enabled.

6. Acceptable use

Do not use the service to send unlawful, misleading or abusive messages, to attempt to access other accounts, or to breach the rules of any marketplace you sell on.

7. Availability and liability

The service is provided on an "as is" basis without uptime guarantees during this release. To the extent permitted by law, we are not liable for indirect or consequential loss, including lost sales or lost data.

8. Termination and governing law

You may stop using the service at any time. We may suspend accounts that breach these terms. These terms are governed by the laws of England and Wales.