Omoge Commerce Tools

AI Customer Support

Answer customer questions quickly and consistently. Our AI reads your own delivery, returns and product information, then drafts a reply for you to approve — so shoppers get the same accurate answer every time.

Start free See demo

Free plan: 50 conversations a month. No card required.

Amara B. · Website chat

Where is my order? (#OMG-10482)

Demo data

Hi, I ordered on the 2nd and tracking still hasn't updated. Order OMG-10482.

AI draft · 92% confidence

Hi Amara, Thanks for getting in touch. Our published delivery guidance says Royal Mail Tracked 48 usually arrives within 2–3 working days, so your order is later than we would expect. I don't have access to live courier or order information here, so I can't confirm where the parcel is or promise a replacement or refund yet. A member of the team will check the order details and come back to you. Best wishes, Customer Support

Sources: “UK delivery times and costs”, “Order not received — what to do” · Flagged for human review

How it works

Three steps to consistent support

1. Add your knowledge

Paste your delivery, returns and product information. No technical setup — plain text is enough.

2. AI drafts the reply

Every incoming question gets a suggested reply written in your brand voice, with a confidence score.

3. You approve and send

Approve, edit or escalate. Low-confidence questions are flagged for a human every time.

Features

Everything a small seller actually needs

Unified inbox

Keep the questions you are working on in one queue, with status and channel labels.

Confidence scoring

See how sure the AI is before anything is sent, and set your own approval threshold.

Knowledge base

Your policies are the single source of truth for every AI answer.

Human in the loop

Escalation rules keep refunds, damage and complaints with a person.

Faster response times

Paste or save a customer question and get a grounded draft reply in seconds, any time.

UK-first

GBP pricing, UK English spelling and UK delivery language by default.

Channels

Where your questions come from

We are honest about what is live. Marketplace connections are in development and clearly marked in the app.

Website chat widget
In development
Email inbox
In development
Shopify
Coming soon
Amazon
Coming soon
eBay
Coming soon

Benefits

Why sellers use it

Reply in minutes, not days

Drafts are waiting for you instead of a blank reply box, so evenings and weekends stop piling up.

One consistent answer

Everyone on your team sends the same policy-accurate wording.

Less repetitive work

Delivery, sizing and returns questions are handled from your knowledge base.

Full control

Nothing is sent without approval unless you decide otherwise.

Sample AI conversation

What a draft reply looks like

This is illustrative demo content, not a real customer.

Amara B. · Website chat

Where is my order? (#OMG-10482)

Demo data

Hi, I ordered on the 2nd and tracking still hasn't updated. Order OMG-10482.

AI draft · 92% confidence

Sources: “UK delivery times and costs”, “Order not received — what to do” · Flagged for human review

Pricing

Simple GBP pricing

Free

£0forever

50 conversations / month
1 seat
Website chat widget (in development)
Basic AI drafts

Starter

Questions, answered

Create your workspace

Create an account to use the inbox, knowledge base and AI drafting. Your workspace starts with clearly labelled sample data you can delete.

Start free